The Resource Usability in government systems : user experience design for citizens and public servants, Elizabeth Buie, Dianne Murray

Usability in government systems : user experience design for citizens and public servants, Elizabeth Buie, Dianne Murray

Label
Usability in government systems : user experience design for citizens and public servants
Title
Usability in government systems
Title remainder
user experience design for citizens and public servants
Statement of responsibility
Elizabeth Buie, Dianne Murray
Creator
Contributor
Subject
Genre
Language
eng
Summary
As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy
Cataloging source
EBLCP
http://library.link/vocab/creatorName
Buie, Elizabeth
Dewey number
004.2/1
Index
index present
LC call number
QA76.9.H85
LC item number
B85 2012
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Murray, Dianne
http://library.link/vocab/subjectName
  • User-centered system design
  • COMPUTERS
  • User-centered system design
Label
Usability in government systems : user experience design for citizens and public servants, Elizabeth Buie, Dianne Murray
Link
https://ezproxy.lib.ou.edu/login?url=https://www.sciencedirect.com/science/book/9780123910639
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Front Cover; Usablity in Government Systems User Experience Design for Citizens and Public Servants; Copyright; Dedication; Contents; Foreword; Reference; Preface; Editors' Biographies; Elizabeth Buie; Dianne Murray; Contributors' Biographies; Rahel Anne Bailie; Nigel Bevan; George Buchanan; Raven Chai; Torkil Clemmensen; Angus Doulton; Laura L. Downey; Cathy Dudek; Jonathan Earthy; Kathy E. Gill; Jan Gulliksen; Caroline Jarrett; Chris Johnson; Timo Jokela; Dinesh Katre; Susan Kleimann; Jonathan Lazar; Gitte Lindgaard; Mark T. Maybury; Jess McMullin; Patrick J. Noonan; Philippe Palanque
  • Monica PalmiraniWhitney Quesenbery; Janice (Ginny) Redish; Karen Renaud; Sylvia Rosales; Neil Sandford; Brian Sherwood Jones; Brian Stanton; Milica Stojmenovic; Livia Sumegi; Alistair Sutcliffe; Daniel Szuc; Mary Frances Theofanos; Bruce Tsuji; Fabio Vitali; Kate Walser; Brian Wentz; Marco Winckler; Josephine Wong; Acknowledgments; Introduction; Why We Wrote This Book; The Audience; References; Chapter 1: A Brief History of User Experience in Government Systems; Introduction; Origins of UX; UX in Government Systems; 1950-1970s: the early years; 1980s: the transition years
  • 1990s: the growth years2000 to present: the partnership years; Summary; References; Section I: Public-Facing Systems; Chapter 2: Usability of Public Web Sites; Introduction; Importance of usability to external audiences; Current state of government web site use; Case Studies; Obtaining a motorcycle endorsement; State of Illinois; State of Utah; State of New South Wales; Pay for a parking or red-light ticket; Interacting with government; Success Factors; Summary; References; Further reading; Chapter 3: Usability and Government 2.0; Introduction; Key Considerations; Diversity and access
  • Use personas and top tasks to anticipate hurdles to Gov 2.0's successWhen possible, include citizens in the planning stages; If you cannot talk directly to users, talk with people who know them; Use all available channels to engage citizens, not just Web-centric channels; Awareness and trust; Make it easy to remember and find; Identify your agency and any other organizations involved; Set expectations; Share outcomes; Tools, context, and instructions; Include a clear call to action; Provide context and clarify purpose
  • Ask specialists to create reasonable instructions that users with some basic knowledge of a tool can useInclude links to tools that people may need; Considerations for public servants; Storyboard the entire interaction; Interview or shadow public servants to understand their workflow; Gov 2.0 as a Relationship; Success Factors; Summary; References; Further reading; Chapter 4: UX of Transactions; Introduction; Key Considerations; Who is the user in a business?; Who is the user as a citizen?; General Considerations for all Transactions; The structure of the transaction: relationship
Dimensions
unknown
Extent
1 online resource (447 pages)
Form of item
online
Isbn
9780123910653
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
  • ebs 2016
  • Elsevier
Specific material designation
remote
System control number
  • (OCoLC)794328699
  • (OCoLC)ocn794328699
Label
Usability in government systems : user experience design for citizens and public servants, Elizabeth Buie, Dianne Murray
Link
https://ezproxy.lib.ou.edu/login?url=https://www.sciencedirect.com/science/book/9780123910639
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Front Cover; Usablity in Government Systems User Experience Design for Citizens and Public Servants; Copyright; Dedication; Contents; Foreword; Reference; Preface; Editors' Biographies; Elizabeth Buie; Dianne Murray; Contributors' Biographies; Rahel Anne Bailie; Nigel Bevan; George Buchanan; Raven Chai; Torkil Clemmensen; Angus Doulton; Laura L. Downey; Cathy Dudek; Jonathan Earthy; Kathy E. Gill; Jan Gulliksen; Caroline Jarrett; Chris Johnson; Timo Jokela; Dinesh Katre; Susan Kleimann; Jonathan Lazar; Gitte Lindgaard; Mark T. Maybury; Jess McMullin; Patrick J. Noonan; Philippe Palanque
  • Monica PalmiraniWhitney Quesenbery; Janice (Ginny) Redish; Karen Renaud; Sylvia Rosales; Neil Sandford; Brian Sherwood Jones; Brian Stanton; Milica Stojmenovic; Livia Sumegi; Alistair Sutcliffe; Daniel Szuc; Mary Frances Theofanos; Bruce Tsuji; Fabio Vitali; Kate Walser; Brian Wentz; Marco Winckler; Josephine Wong; Acknowledgments; Introduction; Why We Wrote This Book; The Audience; References; Chapter 1: A Brief History of User Experience in Government Systems; Introduction; Origins of UX; UX in Government Systems; 1950-1970s: the early years; 1980s: the transition years
  • 1990s: the growth years2000 to present: the partnership years; Summary; References; Section I: Public-Facing Systems; Chapter 2: Usability of Public Web Sites; Introduction; Importance of usability to external audiences; Current state of government web site use; Case Studies; Obtaining a motorcycle endorsement; State of Illinois; State of Utah; State of New South Wales; Pay for a parking or red-light ticket; Interacting with government; Success Factors; Summary; References; Further reading; Chapter 3: Usability and Government 2.0; Introduction; Key Considerations; Diversity and access
  • Use personas and top tasks to anticipate hurdles to Gov 2.0's successWhen possible, include citizens in the planning stages; If you cannot talk directly to users, talk with people who know them; Use all available channels to engage citizens, not just Web-centric channels; Awareness and trust; Make it easy to remember and find; Identify your agency and any other organizations involved; Set expectations; Share outcomes; Tools, context, and instructions; Include a clear call to action; Provide context and clarify purpose
  • Ask specialists to create reasonable instructions that users with some basic knowledge of a tool can useInclude links to tools that people may need; Considerations for public servants; Storyboard the entire interaction; Interview or shadow public servants to understand their workflow; Gov 2.0 as a Relationship; Success Factors; Summary; References; Further reading; Chapter 4: UX of Transactions; Introduction; Key Considerations; Who is the user in a business?; Who is the user as a citizen?; General Considerations for all Transactions; The structure of the transaction: relationship
Dimensions
unknown
Extent
1 online resource (447 pages)
Form of item
online
Isbn
9780123910653
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
  • ebs 2016
  • Elsevier
Specific material designation
remote
System control number
  • (OCoLC)794328699
  • (OCoLC)ocn794328699

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