The Resource Observing the user experience : a practitioner's guide to user research, Mike Kuniavsky, Elizabeth Goodman, Andrea Moed

Observing the user experience : a practitioner's guide to user research, Mike Kuniavsky, Elizabeth Goodman, Andrea Moed

Label
Observing the user experience : a practitioner's guide to user research
Title
Observing the user experience
Title remainder
a practitioner's guide to user research
Statement of responsibility
Mike Kuniavsky, Elizabeth Goodman, Andrea Moed
Creator
Contributor
Subject
Genre
Language
eng
Summary
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account. Explains how to create usable products that are still original, creative, and unique. A valuable resource for designers, developers, project managers-anyone in a position where their work comes in direct contact with the end user. Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively. Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
Cataloging source
OPELS
http://library.link/vocab/creatorName
Kuniavsky, Mike
Dewey number
004.2/1
Index
no index present
LC call number
TA166
LC item number
.K86 2012
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1976-
http://library.link/vocab/relatedWorkOrContributorName
  • Goodman, Elizabeth
  • Moed, Andrea
http://library.link/vocab/subjectName
  • User-centered system design
  • Observation (Scientific method)
  • Observation (Scientific method)
  • User-centered system design
Label
Observing the user experience : a practitioner's guide to user research, Mike Kuniavsky, Elizabeth Goodman, Andrea Moed
Link
https://ezproxy.lib.ou.edu/login?url=https://www.sciencedirect.com/science/book/9780123848697
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • -- Introduction
  • Learning from LEGO
  • In Conclusion
  • 2.
  • -- Do a Usability Test Now!
  • A Nano-usability Test
  • A Micro-usability Test
  • What Did You Learn
  • What to Do Next
  • 3.
  • Observing the User Experience: A Practitioner's Guide to User Research
  • -- Balancing Needs through Iterative Development
  • Success for End Users Is ...
  • Success for the Company Is ..
  • Biographies
  • Who Are You
  • What's in This Book
  • What's Not in This Book
  • Part I.
  • -- Why Research Is Good andHow It Fits into Product Development
  • 1.
  • Integrating Research and Action
  • The Format of the Plan
  • Budgets
  • Example: Research Plan for Company X
  • Maintenance
  • 5.
  • -- Competitive Research
  • When Competitive Research Is Effective
  • Competitive Research Methods
  • Analyzing Competitive Research
  • Success for Advertisers Is ... A System of Balance: Iterative Development
  • Example: A Quick Evaluation of Match.com
  • Acting on Competitive Research
  • Where User Research Fits In
  • Example: A Scheduling Service
  • Part II.
  • User Experience Research Techniques
  • 4.
  • -- Research Planning
  • Setting Goals for Research
  • -- Focus Groups
  • When Focus Groups Are Appropriate
  • How to Conduct Focus Groups
  • Blue Sky and Wrap-Up (10 minutes)
  • 8.
  • -- More Than Words: Object-Based Techniques
  • When to Use Them
  • Dialogic Techniques
  • Writing the Script
  • Generative Techniques: Making Things
  • 6.
  • Associative Techniques: Card Sorting
  • 9.
  • -- Field Visits: Learning from Observation
  • What Are Field Visits
  • How Are Field Visits Used
  • -- Universal Tools: Recruiting and InterviewingRecruiting
  • Current eCalendar Users
  • eCalendar Power User
  • Potential Users
  • Current User Screener
  • Interviewing
  • 7.
  • 11.
  • -- Usability Tests
  • When to Test
  • How to Do It
  • How to Analyze Usability Tests
  • Anatomy of a Usability Test Report
  • Conclusion
  • 12.
  • -- Surveys
  • When to Conduct Surveys
  • The Field Visit ProcessNote Taking
  • How to Field a Survey
  • How to Analyze Survey Responses
  • Follow-up and Ongoing Research
  • 13.
  • -- Global and Cross-Cultural Research
  • What Is Global and What Is Cross-Cultural
  • Research Planning
  • Consider Travel if You ..
  • Why Can't You Just Ask People
  • Conclusion
  • 10.
  • -- Diary Studies
  • When to Do a Diary Study
  • How to Do a Diary Study
  • Conclusion
  • Course Corrections
  • Building Your Global Research Program
  • 14.
  • -- Others' Hard Work: Published Information and Consultants
  • Published Information
  • Hiring Specialists
  • Request for Proposal
  • Part 1.
  • : Project Summary
  • Background
  • Consider Remote Research if You ... Consider Utilizing Local Research Providers if You ...
  • Project Description
  • Part 2.
  • : Elements of Your Proposal
  • Questions
  • Case Studies
  • Multilingual Research
  • Recruiting
  • Field Interviews and Observation
  • Global and Cross-Cultural Surveys
  • The Elephant in the Room
  • Tactical Challenges for Implementing Research Plans
  • Analyzing the Data
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9780123848697
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
  • ebs 2016
  • Elsevier
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000214
System control number
  • (OCoLC)801811832
  • (OCoLC)ocn801811832
Label
Observing the user experience : a practitioner's guide to user research, Mike Kuniavsky, Elizabeth Goodman, Andrea Moed
Link
https://ezproxy.lib.ou.edu/login?url=https://www.sciencedirect.com/science/book/9780123848697
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • -- Introduction
  • Learning from LEGO
  • In Conclusion
  • 2.
  • -- Do a Usability Test Now!
  • A Nano-usability Test
  • A Micro-usability Test
  • What Did You Learn
  • What to Do Next
  • 3.
  • Observing the User Experience: A Practitioner's Guide to User Research
  • -- Balancing Needs through Iterative Development
  • Success for End Users Is ...
  • Success for the Company Is ..
  • Biographies
  • Who Are You
  • What's in This Book
  • What's Not in This Book
  • Part I.
  • -- Why Research Is Good andHow It Fits into Product Development
  • 1.
  • Integrating Research and Action
  • The Format of the Plan
  • Budgets
  • Example: Research Plan for Company X
  • Maintenance
  • 5.
  • -- Competitive Research
  • When Competitive Research Is Effective
  • Competitive Research Methods
  • Analyzing Competitive Research
  • Success for Advertisers Is ... A System of Balance: Iterative Development
  • Example: A Quick Evaluation of Match.com
  • Acting on Competitive Research
  • Where User Research Fits In
  • Example: A Scheduling Service
  • Part II.
  • User Experience Research Techniques
  • 4.
  • -- Research Planning
  • Setting Goals for Research
  • -- Focus Groups
  • When Focus Groups Are Appropriate
  • How to Conduct Focus Groups
  • Blue Sky and Wrap-Up (10 minutes)
  • 8.
  • -- More Than Words: Object-Based Techniques
  • When to Use Them
  • Dialogic Techniques
  • Writing the Script
  • Generative Techniques: Making Things
  • 6.
  • Associative Techniques: Card Sorting
  • 9.
  • -- Field Visits: Learning from Observation
  • What Are Field Visits
  • How Are Field Visits Used
  • -- Universal Tools: Recruiting and InterviewingRecruiting
  • Current eCalendar Users
  • eCalendar Power User
  • Potential Users
  • Current User Screener
  • Interviewing
  • 7.
  • 11.
  • -- Usability Tests
  • When to Test
  • How to Do It
  • How to Analyze Usability Tests
  • Anatomy of a Usability Test Report
  • Conclusion
  • 12.
  • -- Surveys
  • When to Conduct Surveys
  • The Field Visit ProcessNote Taking
  • How to Field a Survey
  • How to Analyze Survey Responses
  • Follow-up and Ongoing Research
  • 13.
  • -- Global and Cross-Cultural Research
  • What Is Global and What Is Cross-Cultural
  • Research Planning
  • Consider Travel if You ..
  • Why Can't You Just Ask People
  • Conclusion
  • 10.
  • -- Diary Studies
  • When to Do a Diary Study
  • How to Do a Diary Study
  • Conclusion
  • Course Corrections
  • Building Your Global Research Program
  • 14.
  • -- Others' Hard Work: Published Information and Consultants
  • Published Information
  • Hiring Specialists
  • Request for Proposal
  • Part 1.
  • : Project Summary
  • Background
  • Consider Remote Research if You ... Consider Utilizing Local Research Providers if You ...
  • Project Description
  • Part 2.
  • : Elements of Your Proposal
  • Questions
  • Case Studies
  • Multilingual Research
  • Recruiting
  • Field Interviews and Observation
  • Global and Cross-Cultural Surveys
  • The Elephant in the Room
  • Tactical Challenges for Implementing Research Plans
  • Analyzing the Data
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9780123848697
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
  • ebs 2016
  • Elsevier
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000214
System control number
  • (OCoLC)801811832
  • (OCoLC)ocn801811832

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