The Resource Global call center employees in India : work and life between globalization and tradition, Mayank Kumar Golpelwar ; with a foreword by Torsten M. Kühlmann

Global call center employees in India : work and life between globalization and tradition, Mayank Kumar Golpelwar ; with a foreword by Torsten M. Kühlmann

Label
Global call center employees in India : work and life between globalization and tradition
Title
Global call center employees in India
Title remainder
work and life between globalization and tradition
Statement of responsibility
Mayank Kumar Golpelwar ; with a foreword by Torsten M. Kühlmann
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from Indiaĺls middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture. ℗l℗l Contents ĺØ Business Process Outsourcing in India ĺØ Role Stress and Coping ĺØ Job Characteristics ĺØ Psychological Contracts ĺØ Virtual Migration ĺØ BPO Units and Indian Society ĺl the Cultural Gap Target Groups ĺØ Researchers and students in the fields of economics, cultural science, social sciences with a focus on cross-cultural work environments, organizational behavior℗l ĺØ HR managers involved with outsourcing The Author Dr. Mayank Kumar Golpelwar received his Ph. D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen
Member of
http://bibfra.me/vocab/relation/authorofforeword
gH1KvzS7C3w
Cataloging source
N$T
http://library.link/vocab/creatorName
Golpelwar, Mayank Kumar
Dewey number
331.761381
Index
no index present
LC call number
HE8789.I4
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Kühlmann, Torsten M.
Series statement
Internationale Wirtschaftspartner
http://library.link/vocab/subjectName
  • Call centers
  • Quality of work life
  • BUSINESS & ECONOMICS
  • POLITICAL SCIENCE
  • Quality of work life
  • India
Label
Global call center employees in India : work and life between globalization and tradition, Mayank Kumar Golpelwar ; with a foreword by Torsten M. Kühlmann
Link
https://ezproxy.lib.ou.edu/login?url=http://link.springer.com/10.1007/978-3-658-11867-9
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Foreword; Acknowledgements; Table of Contents; List of Tables; List of Figures; List of Abbreviations and Symbols; 1. Business Process Outsourcing in India: An Introduction; 1.1 Business Process Outsourcing; 1.2 India's American Dream Come True; 1.3 Women and BPO; 1.4 Societal Criticism of the BPO Sector; 1.5 Need for Research; 1.6 Research Design and Methods; 1.7 Motivation and Focus of the Study; 1.8 Research Problem; 1.9 Research Methods; 1.9.1 Ethnographic Methods; 1.9.2 Psychometric Methods; 1.9.3 Mixed Methods; 1.10 Participants and Sample; 1.11 Research Framework; 2. Stress
  • 2.1 Introduction2.2 Theoretical Framework; 2.2.1 Role Stress; 2.2.2 Work-Family Conflict; 2.2.3 Role Stress and Gender; 2.3 Research Hypotheses; 2.4 Research Instruments; 2.4.1 General Role Stress Questionnaire; 2.4.2 Work-Family Scales (WFIBS and WIF/FIW Scale); 2.5 Results, Analyses and Discussion; 2.5.1 Statistical Results; 2.5.2 The Impact of Role Stress on the BPO Employees; 2.5.3 The Missing Aspect of Gender in Perceived Role Stress; 2.5.4 Indian Culture as a Source of Stress; 3. Coping with Role Stress; 3.1 Introduction; 3.2 Theoretical Framework; 3.2.1 "We can deal with stress."
  • 3.2.2 Coping Strategies3.2.3 Maladaptive Coping Strategies or Modern Lifestyle?; 3.2.4 Coping and Gender; 3.3 Research Hypotheses; 3.4 Research Instrument; 3.5 Results, Analyses and Discussion; 3.5.1 Statistical Results; 3.5.2 Youth Culture and Social Networks; 3.5.3 Alcohol and Cigarette Consumption; 3.5.4 Consumerism; 3.5.5 Women; 4. Job Characteristics; 4.1 Introduction; 4.2 Theoretical Framework; 4.2.1 Mass Service vs. High Commitment BPO Units; 4.2.2 Job Characteristic Theories and Models; 4.3 Research Hypotheses; 4.4 Research Instrument; 4.5 Results, Analyses, and Discussion
  • 4.5.1 Statistical Results4.5.2 Job Characteristics of BPO Units Derived from the Qualitative Research; 5. Psychological Contracts; 5.1 Introduction; 5.2 Theoretical Framework; 5.2.1 History of Psychological Contracts; 5.2.2 Categorization of Psychological Contracts; 5.3 Research Hypotheses; 5.4 Research Instrument; 5.5 Results, Analyses, and Discussion; 5.5.1 Statistical Results; 5.5.2 Transitional Psychological Contract; 5.5.3 Narrow Transactional Contract; 5.5.4 Balanced Psychological Contract; 5.5.5 Psychological Contracts of Women; 6. BPO Units and Indian Society -- the Cultural Gap
  • 6.1 Introduction6.2 Theoretical Framework; 6.2.1 Definition, Measurement, and the Classification of Culture; 6.2.2 Characteristics of the Indian Culture; 6.2.3 The Cultural Gap; 6.2.4 The BPO Subculture; 6.3 Research Hypotheses; 6.4 Research Instrument; 6.5 Results, Analyses and Discussion; 6.5.1 Why Isn't the BPO Group More Individualistic?; 6.5.2 Vertical Collectivism in the BPO Crowd and the Mainstream Indian Culture; 6.5.3 No Gap between Women; 6.5.4 Vertical Collectivism among BPO and non-BPO Employees; 6.5.5 Predisposition to a Cultural Lifestyle?; 7. Conclusions
Dimensions
unknown
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9783658118679
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
SpringerLink
Other control number
10.1007/978-3-658-11867-9
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)926915054
  • (OCoLC)ocn926915054
Label
Global call center employees in India : work and life between globalization and tradition, Mayank Kumar Golpelwar ; with a foreword by Torsten M. Kühlmann
Link
https://ezproxy.lib.ou.edu/login?url=http://link.springer.com/10.1007/978-3-658-11867-9
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Foreword; Acknowledgements; Table of Contents; List of Tables; List of Figures; List of Abbreviations and Symbols; 1. Business Process Outsourcing in India: An Introduction; 1.1 Business Process Outsourcing; 1.2 India's American Dream Come True; 1.3 Women and BPO; 1.4 Societal Criticism of the BPO Sector; 1.5 Need for Research; 1.6 Research Design and Methods; 1.7 Motivation and Focus of the Study; 1.8 Research Problem; 1.9 Research Methods; 1.9.1 Ethnographic Methods; 1.9.2 Psychometric Methods; 1.9.3 Mixed Methods; 1.10 Participants and Sample; 1.11 Research Framework; 2. Stress
  • 2.1 Introduction2.2 Theoretical Framework; 2.2.1 Role Stress; 2.2.2 Work-Family Conflict; 2.2.3 Role Stress and Gender; 2.3 Research Hypotheses; 2.4 Research Instruments; 2.4.1 General Role Stress Questionnaire; 2.4.2 Work-Family Scales (WFIBS and WIF/FIW Scale); 2.5 Results, Analyses and Discussion; 2.5.1 Statistical Results; 2.5.2 The Impact of Role Stress on the BPO Employees; 2.5.3 The Missing Aspect of Gender in Perceived Role Stress; 2.5.4 Indian Culture as a Source of Stress; 3. Coping with Role Stress; 3.1 Introduction; 3.2 Theoretical Framework; 3.2.1 "We can deal with stress."
  • 3.2.2 Coping Strategies3.2.3 Maladaptive Coping Strategies or Modern Lifestyle?; 3.2.4 Coping and Gender; 3.3 Research Hypotheses; 3.4 Research Instrument; 3.5 Results, Analyses and Discussion; 3.5.1 Statistical Results; 3.5.2 Youth Culture and Social Networks; 3.5.3 Alcohol and Cigarette Consumption; 3.5.4 Consumerism; 3.5.5 Women; 4. Job Characteristics; 4.1 Introduction; 4.2 Theoretical Framework; 4.2.1 Mass Service vs. High Commitment BPO Units; 4.2.2 Job Characteristic Theories and Models; 4.3 Research Hypotheses; 4.4 Research Instrument; 4.5 Results, Analyses, and Discussion
  • 4.5.1 Statistical Results4.5.2 Job Characteristics of BPO Units Derived from the Qualitative Research; 5. Psychological Contracts; 5.1 Introduction; 5.2 Theoretical Framework; 5.2.1 History of Psychological Contracts; 5.2.2 Categorization of Psychological Contracts; 5.3 Research Hypotheses; 5.4 Research Instrument; 5.5 Results, Analyses, and Discussion; 5.5.1 Statistical Results; 5.5.2 Transitional Psychological Contract; 5.5.3 Narrow Transactional Contract; 5.5.4 Balanced Psychological Contract; 5.5.5 Psychological Contracts of Women; 6. BPO Units and Indian Society -- the Cultural Gap
  • 6.1 Introduction6.2 Theoretical Framework; 6.2.1 Definition, Measurement, and the Classification of Culture; 6.2.2 Characteristics of the Indian Culture; 6.2.3 The Cultural Gap; 6.2.4 The BPO Subculture; 6.3 Research Hypotheses; 6.4 Research Instrument; 6.5 Results, Analyses and Discussion; 6.5.1 Why Isn't the BPO Group More Individualistic?; 6.5.2 Vertical Collectivism in the BPO Crowd and the Mainstream Indian Culture; 6.5.3 No Gap between Women; 6.5.4 Vertical Collectivism among BPO and non-BPO Employees; 6.5.5 Predisposition to a Cultural Lifestyle?; 7. Conclusions
Dimensions
unknown
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9783658118679
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Note
SpringerLink
Other control number
10.1007/978-3-658-11867-9
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)926915054
  • (OCoLC)ocn926915054

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