The Resource Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press

Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press

Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution
Title
Difficult conversations
Title remainder
craft a clear message, manage emotions, focus on a solution
Statement of responsibility
Harvard Business Review Press
Contributor
Publisher
Subject
Language
eng
Member of
Cataloging source
DLC
Dewey number
658.4/5
Index
index present
LC call number
HF 5718 .D54 2016
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Harvard Business Review Press
Series statement
20 minute manager series
http://library.link/vocab/subjectName
  • Business communication
  • Interpersonal communication
  • Business communication
  • Interpersonal communication
Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 101-103) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index
Dimensions
18 cm.
Extent
ix, 110 pages
Isbn
9781633690783
Lccn
2015032649
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
  • (OCoLC)907194146
  • (OCoLC)ocn907194146
Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press
Publication
Bibliography note
Includes bibliographical references (pages 101-103) and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index
Dimensions
18 cm.
Extent
ix, 110 pages
Isbn
9781633690783
Lccn
2015032649
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
  • (OCoLC)907194146
  • (OCoLC)ocn907194146

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