The Resource Best of class : building a customer service organization, Ken Shelton, editor

Best of class : building a customer service organization, Ken Shelton, editor

Label
Best of class : building a customer service organization
Title
Best of class
Title remainder
building a customer service organization
Statement of responsibility
Ken Shelton, editor
Title variation
Building a customer service organization
Contributor
Subject
Genre
Language
eng
Cataloging source
N$T
Dewey number
658.812
Illustrations
portraits
Index
no index present
LC call number
HF5415.5
LC item number
.B4835 1998
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorDate
1947-
http://library.link/vocab/relatedWorkOrContributorName
Shelton, Ken
http://library.link/vocab/subjectName
  • Customer services
  • Consumer satisfaction
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • BUSINESS & ECONOMICS
  • Consumer satisfaction
  • Customer services
Label
Best of class : building a customer service organization, Ken Shelton, editor
Link
https://ezproxy.lib.ou.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=6747
Instantiates
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Darby Checketts
  • Getting to the Heart of Service
  • Joseph Grenny
  • Ten Commandments of Customer Service
  • Robert L. Lorber, Darlene Jameson, Beverly Battaglia
  • Customer Value
  • Karl Albrecht
  • Put Your People First
  • John Parker Stewart
  • The Key to Customer Loyalty
  • Introduction
  • Leslie H. Wexner
  • The Meaning of Service
  • Charles E. Watson
  • Selective Service
  • Eugene L. Bryan
  • Service Excellence
  • Achieving Service Excellence
  • Tom Peters
  • Service Excellence
  • Price Pritchett
  • Ken Shelton
  • Use the Profit Power of Customer Service
  • Paul R. Timm
  • Creating a Customer Focus
  • Richard C. Whiteley
  • In Customers We Trust
  • Chip R. Bell
  • Customer Relations Under Fire
  • Robert D. Dewar
  • Update Your Service Strategy
  • Grace Major
  • Service Philosophy
  • Ten Steps to Improved Service
  • Gary M. Heil, Richard Tate
  • Speed: The New Entitlement
  • Jack Burke
  • More Than Satisfaction: Building Customer Loyalty
  • Ed Yager
  • Building Customer Focus
  • Brian L. Joiner
  • Creating Raving Fans
  • Ken Blanchard
  • Serving the One
  • Process Quality
  • Six Keys to Quality Service
  • Keith Bailey, Karen Dunn
  • The Core Value of Service
  • Keshavan Nair
  • Quality Service: More Than a Smile
  • Ken Myers, Jim Buckman
  • Four Keys to Service Performance
  • Stan Brown
  • Innovation Imperative
  • Stephen R. Covey
  • Charles Garfield
  • Choosing Service Over Self-Interest
  • Peter Block
  • Being Customer-Need Driven
Dimensions
unknown
Extent
1 online resource (251 pages)
File format
one file format
Form of item
online
Isbn
9780585067797
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
eBooks on EBSCOhost
Other physical details
portraits
Quality assurance targets
absent
Reformatting quality
unknown
Specific material designation
remote
System control number
  • (OCoLC)42636656
  • (OCoLC)ocm42636656
Label
Best of class : building a customer service organization, Ken Shelton, editor
Link
https://ezproxy.lib.ou.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=6747
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Darby Checketts
  • Getting to the Heart of Service
  • Joseph Grenny
  • Ten Commandments of Customer Service
  • Robert L. Lorber, Darlene Jameson, Beverly Battaglia
  • Customer Value
  • Karl Albrecht
  • Put Your People First
  • John Parker Stewart
  • The Key to Customer Loyalty
  • Introduction
  • Leslie H. Wexner
  • The Meaning of Service
  • Charles E. Watson
  • Selective Service
  • Eugene L. Bryan
  • Service Excellence
  • Achieving Service Excellence
  • Tom Peters
  • Service Excellence
  • Price Pritchett
  • Ken Shelton
  • Use the Profit Power of Customer Service
  • Paul R. Timm
  • Creating a Customer Focus
  • Richard C. Whiteley
  • In Customers We Trust
  • Chip R. Bell
  • Customer Relations Under Fire
  • Robert D. Dewar
  • Update Your Service Strategy
  • Grace Major
  • Service Philosophy
  • Ten Steps to Improved Service
  • Gary M. Heil, Richard Tate
  • Speed: The New Entitlement
  • Jack Burke
  • More Than Satisfaction: Building Customer Loyalty
  • Ed Yager
  • Building Customer Focus
  • Brian L. Joiner
  • Creating Raving Fans
  • Ken Blanchard
  • Serving the One
  • Process Quality
  • Six Keys to Quality Service
  • Keith Bailey, Karen Dunn
  • The Core Value of Service
  • Keshavan Nair
  • Quality Service: More Than a Smile
  • Ken Myers, Jim Buckman
  • Four Keys to Service Performance
  • Stan Brown
  • Innovation Imperative
  • Stephen R. Covey
  • Charles Garfield
  • Choosing Service Over Self-Interest
  • Peter Block
  • Being Customer-Need Driven
Dimensions
unknown
Extent
1 online resource (251 pages)
File format
one file format
Form of item
online
Isbn
9780585067797
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
eBooks on EBSCOhost
Other physical details
portraits
Quality assurance targets
absent
Reformatting quality
unknown
Specific material designation
remote
System control number
  • (OCoLC)42636656
  • (OCoLC)ocm42636656

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