The Resource Achieving Excellence in Stakeholder Management, edited by Joachim Scharioth, Margit Huber, (electronic resource)

Achieving Excellence in Stakeholder Management, edited by Joachim Scharioth, Margit Huber, (electronic resource)

Label
Achieving Excellence in Stakeholder Management
Title
Achieving Excellence in Stakeholder Management
Statement of responsibility
edited by Joachim Scharioth, Margit Huber
Contributor
Editor
Editor
Subject
Language
  • eng
  • eng
Summary
Today, Stakeholder Management is a term commonly used to describe the policy towards all interest groups that have a stake in a company or an institution, but the crucial question is how this concept can be best applied to a company's context. In this book, companies using a Stakeholder Management tool give their first-hand account of how this tool enables them to successfully measure, monitor and manage their stakeholders' performance. The experience of these companies highlights how across different sectors and countries strong customer relationships, committed employees and successful relationships with suppliers can be created to stay at the forefront of today's global economy. Company contributions are complemented by expert articles about current business topics such as Performance Measurement, Balanced Scorecard and Data Mining methodologies
Dewey number
658
http://bibfra.me/vocab/relation/httpidlocgovvocabularyrelatorsedt
  • FEZWdZfcVDc
  • N6byTHzuPFM
Language note
English
LC call number
HD28-HD70
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Scharioth, Joachim.
  • Huber, Margit.
http://library.link/vocab/subjectName
  • Management
  • Marketing
  • Management
  • Marketing
Label
Achieving Excellence in Stakeholder Management, edited by Joachim Scharioth, Margit Huber, (electronic resource)
Instantiates
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Content category
text
Content type code
  • txt
Contents
From Customer Satisfaction via Stakeholder Management to the Balanced Scorecard -- From Customer Satisfaction to Customer Loyalty: The experience of the Michelin and NFO Infratest Workshop -- What makes TRI*M Methodology effective in improving quality? -- Research on Czech Telecom Customer Retention -- Haspa Quality — from Customer Satisfaction to Customer Retention -- Measuring organizational commitment in merging companies with NFO TRI*M -- Setting up a Customer Retention System for a major bank in Germany -- Data Matching and Data Mining with EX?A?MINE: putting TRI*M results into immediate action -- Company-specific deployment of TRI*M results -- The Customer Retention Index as a marketing performance measurement tool for trade fairs -- Auditing firms today and tomorrow -- A memorable meeting
Dimensions
unknown
Edition
1st ed. 2003.
Extent
1 online resource (152 p.)
Form of item
online
Isbn
9783540246923
Media category
computer
Media type code
  • c
Other control number
10.1007/b106190
Specific material designation
remote
System control number
  • (CKB)1000000000777895
  • (EBL)1205231
  • (SSID)ssj0000320778
  • (PQKBManifestationID)11232608
  • (PQKBTitleCode)TC0000320778
  • (PQKBWorkID)10259270
  • (PQKB)10478189
  • (DE-He213)978-3-540-24692-3
  • (MiAaPQ)EBC1205231
  • (EXLCZ)991000000000777895
Label
Achieving Excellence in Stakeholder Management, edited by Joachim Scharioth, Margit Huber, (electronic resource)
Publication
Note
Description based upon print version of record
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Content category
text
Content type code
  • txt
Contents
From Customer Satisfaction via Stakeholder Management to the Balanced Scorecard -- From Customer Satisfaction to Customer Loyalty: The experience of the Michelin and NFO Infratest Workshop -- What makes TRI*M Methodology effective in improving quality? -- Research on Czech Telecom Customer Retention -- Haspa Quality — from Customer Satisfaction to Customer Retention -- Measuring organizational commitment in merging companies with NFO TRI*M -- Setting up a Customer Retention System for a major bank in Germany -- Data Matching and Data Mining with EX?A?MINE: putting TRI*M results into immediate action -- Company-specific deployment of TRI*M results -- The Customer Retention Index as a marketing performance measurement tool for trade fairs -- Auditing firms today and tomorrow -- A memorable meeting
Dimensions
unknown
Edition
1st ed. 2003.
Extent
1 online resource (152 p.)
Form of item
online
Isbn
9783540246923
Media category
computer
Media type code
  • c
Other control number
10.1007/b106190
Specific material designation
remote
System control number
  • (CKB)1000000000777895
  • (EBL)1205231
  • (SSID)ssj0000320778
  • (PQKBManifestationID)11232608
  • (PQKBTitleCode)TC0000320778
  • (PQKBWorkID)10259270
  • (PQKB)10478189
  • (DE-He213)978-3-540-24692-3
  • (MiAaPQ)EBC1205231
  • (EXLCZ)991000000000777895

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